Question

How has the government used technology and the Internet to improve services?

Answer 1

The impact of the internet has changed the way various governments deliver their services to their citizens. It can mainly be attributed to the introduction of e-government. The latter can only be defined as the use of ICTS in the delivery of services by the government to its people.

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Answer 2

Successful government organizations use both offline and online touchpoints to build a digital audience. They offer subscription opportunities at call centers, customer service touchpoints, and community events, or on their social media accounts.