True or False _____16. Courts settle the overwhelming majority of disputes in this country._____ 17. Arbitration is the least formal method to settling disputes._____ 18. Conflict is inevitable and can be productive._____ 19. The Better Business Bureau is an example of a mediating organization._____ 20. In both arbitration and mediation there is a third party involved in the settlement._____ 21. Court proceedings are public property._____ 22. An Arbitrator is like a judge._____ 23. One must follow the settlement of a mediator._____ 24. Mediation focus’ on future behavior._____ 25. In court, the intent is to find the truth.