Question

Principles of hospitality management

Answer 1

Division of Work

Authority and Responsibility

Discipline

Unity of Command

Recreation

Amusements

Attractions

Food/beverage operations

Answer 2

Step-by-step explanation:

Is welcoming, friendly, and courteous

Is knowledgeable

Is efficient

Is well timed

Is flexible

Is consistent

Communicates effectively

Instills trust

Exceeds expectations