Question

Which of the following is one of the value gaps that can undermine customer experiences and can damage relationships?

Service Quality Gaps
Psychological Gaps
Language Gaps
Physical Gaps
Operational Gaps
Transition Gaps

Answer 1

Service Quality Gaps

Step-by-step explanation:

Service Quality Gaps is one of the value gaps that can undermine customer experiences and can damage relationships.

This is because, customer satisfaction can be measured based on the service quality the customer receives, and if the customer is adequately satisfied, he would continue to patronise the company, but if he is not satisfied, it could damage relationships.