Question

Which of the following is one of the value gaps that can undermine customer experiences and can damage relationships?

Service Quality Gaps
Psychological Gaps
Language Gaps
Physical Gaps
Operational Gaps
Transition Gaps

Answer 1

Service Quality Gaps

Step-by-step explanation:

Service Quality gaps is one of the value gaps that can undermine customer experiences and can damage relationships.

This is because, as a result of the quality of the service delivered or rendered, a customer's satisfaction can be gauged and depending on how satisfied the customer is, it could build or damage relationships.