Question

Read the following scenario.

A customer is complaining in an angry voice that a product is defective. You notice that the product is not defective; rather, the customer needs to be trained on how to use the product correctly.

Select the two actions to take when working with this customer.

Answer 1

I'd probably calm them down first and then show them how to properly use the product

Answer 2

Stay calm to try to influence the customer to calm down. and Use good manners when speaking to the customer to show your respect.

Explanation: like