01:46:31 What is a customer service representative using if they put the customer relationship first, acknowledge the real issues, use active listening skills, use fac to define the problem, and work on

01:46:31

What is a customer service representative using if they put the customer relationship first, acknowledge the real issues, use active listening skills, use fac
to define the problem, and work on ideas for resolution?
Cooperative Resolution Strategies
Thomas Kilmann Conflict Mode Instrument
Customer Service Evaluation
Interest-Based Relational Approach

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01:46:31 What is a customer service representative using if they put the customer relationship first, acknowledge the real issues, use active listening skills, use fac to define…

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