Question

A company incurred the following quality costs in the last month. Evaluating finished product $113,000 Quality Management training $8,000 Responding to customer complaints $4,000 Repairing finished product $19,000 Developing Voice of Customer Surveys $11,000 How much did the company spend on prevention costs

Answer 1

The company spent $8,000 on prevention costs.

Step-by-step explanation:

a) Data and Analysis:

Quality Costs incurred in the last month:

Evaluating finished product $113,000

Quality Management training $8,000

Responding to customer complaints $4,000

Repairing finished product $19,000

Developing Voice of Customer Surveys $11,000

b) The only prevention costs incurred was the $8,000 spent on Quality Management training. Other costs incurred were for detection and correction of quality problems.