Question

a general conclusion about cognitive maps is that a. they bear little relationship to physical reality. b. they are highly accurate. c. they are fairly accurate, and the errors that they show tend to be rational. d. they are fairly accurate, but the errors that they show tend to be random.

Answer 1

Answer: C, they are fairly accurate, and the errors that they show tend to be rational.

Explanation: They are fairly accurate because UX researchers use this tool to understand a user's mental models of a system or a process. This understanding can be crucial when researching complex systems or even when embarking on the design of a new product. These errors also are logical, because they infer, and many say that their errors were somewhat logical.