Question

What term BEST describes the measure of how many customers remain loyal to a company as opposed to taking their business to a company's competitors?

O A.
O B.
O c.
○ D.
customer retention
prospecting
BANT
collaborative selling

Answer 1

Answer: d The Customer Loyalty Index (CLI)

Step-by-step explanation:

why it is because the customer churn rate to the business in the company also like

affinity, attachment and trust.