Question

Describe the job functions of an operator when asking questions from a 911 call.

Answer 1

Asks caller to describe the nature of the emergency and asks follow-up questions as necessary. Takes down the location and personal information of the caller. Dispatches available emergency units to the proper location. Advises callers on how to handle non-emergency situations, and transfers callers to the proper department.

Step-by-step explanation:

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Answer 2

Asks caller to describe the nature of the emergency and asks follow up questions as necessary. Takes down location and personal information of the caller. Dispatches available emergency units to the proper location. Advises callers on how to handle non-emergency situation, and transfers callers to proper department.