Answer:Client Advocacy in the service industry is about providing continuous value to your client, understanding the client's evolving needs and demands and ensuring your team and service offering is constantly aligned.Advocacy services help people – especially the most vulnerable – to be involved in the decisions that affect their lives.
Step-by-step explanation:
Nurse Smith has spent many hours with a patient named Joe, who's in the hospital because of a pelvic fracture. Nurse Smith understands that Joe is in recovery for addiction and is wary of becoming reliant on pain medication. When the doctor comes in, they suggest a heavy painkiller for Joe's post-operation recovery. Nurse Smith notices that Joe looks uncomfortable and asks if Joe has any questions about the medication plan. Nurse Smith helps Joe describe his concerns to the doctor, and together they all agree on a different medication plan.
64 year old man was turning 65 and needed Medicare insurance advice. Therefore Advocate:Got a medical history and coordinated his recordsContacted several insurance companies about supplemental Medicare insurance plansArranged conference calls with some of the companies, to see what plan best met the patients medical needs.