Answer:
Step-by-step explanation:
The main component of continuous quality improvement (CQI) is b) Data collection.
Continuous quality improvement (CQI) is a systematic approach to improving the quality of products, services, or processes. It involves continuously monitoring and analyzing data to identify areas for improvement and implementing changes to enhance quality.
Data collection is crucial in CQI because it provides the necessary information to evaluate current performance, identify areas of weakness or inefficiency, and measure the effectiveness of implemented changes. By collecting and analyzing data, organizations can gain insights into their processes and make informed decisions to drive improvement.
Data can be collected through various methods, such as surveys, observations, audits, or the analysis of existing records. The collected data is then analyzed to identify patterns, trends, and areas that require attention. This information serves as a basis for making informed decisions and implementing targeted improvements.
While the other options mentioned (a) development of new products or services, c) grass-roots initiatives, and d) identification of high performing areas) can be components of quality improvement efforts, data collection is considered a central and essential component of continuous quality improvement (CQI).