One effect of globalization on the United States is the outsourcing of customer service jobs to call centers in other countries like India. This is evident from the given information where American calls for reporting broken appliances or complaints about catalog orders are often routed to call centers in India. This outsourcing is driven by the lower cost of telecommunications in India, which is a result of globalization and government deregulation. This allows companies in the United States to reduce costs by utilizing international call centers.
One effect of globalization on India is the growth and expansion of its telecommunications industry, particularly in the call center sector. The given information states that international call centers based in India are expected to generate $8 billion in revenue by 2008. Globalization has facilitated this growth by creating opportunities for Indian call centers to serve clients from around the world, including American websites like AltaVista and Shutterfly.com. This has resulted in the establishment of large call centers in cities like Bangalore, providing employment opportunities for a significant number of people.
In summary, one effect of globalization on the United States is the outsourcing of customer service jobs to call centers in other countries, while one effect of globalization on India is the growth and expansion of its telecommunications industry, particularly in the call center sector.