The correct option is A. Inform her that you are unable to give another coupon, she has exceeded her account limits.
The most effective response is to inform the customer she has exceeded account limits. The least effective response is to provide her with a small coupon to keep her as a dedicated customer. An alternative solution is to offer assistance from a sales agent.
The most effective answer in this situation is to inform the customer that she has exceeded her account limits and you are unable to give her another coupon. This response is honest and sets clear boundaries. It is important to maintain consistent and fair policies for all customers.
The least effective answer is to provide her with the smallest available coupon to keep her as a dedicated customer. While this may appease the customer temporarily, it undermines the account limits and may set a precedent for future excessive coupon requests.
As an alternate solution, you could ask if she would like to be transferred to a sales agent who can help her receive a product discount. This shows willingness to assist the customer while still adhering to account limits.
Question:
A customer requests a coupon for a product. you review this person’s account and see that she has exceeded the allowable number of coupons.
Please choose the most and least effective answers
StatementMostLeast
A. Inform her that you are unable to give another coupon, she has exceeded her account limits
B. Apologize and let her know that you are unable to provide coupons to customers
C. Provide her with the smallest available coupon to keep her as a dedicated customer
D. Ask if she would like to be transferred to sales agent to help her receive a product discount