Question

What is the purpose of "reassignment_count" field in incident table? A. It stores the number of times the "Assigned to" value changed. B. It stored the number of times the incident was reassigned to the caller. C. It stores the number of times the "Assignment group" value changed. D. It stored the number of times the incident was reopened by the caller.

Answer 1

The 'reassignment_count' in an incident table is used to track the number of times responsibility for an incident is transferred or reassigned.

Step-by-step explanation:

The purpose of the 'reassignment_count' field in the incident table is to keep a count or track of the number of times the 'Assigned to' value has been changed. This means if the responsibility for an incident has been transferred from one handler to another, the 'reassignment_count' increases. For instance, if we change the 'Assigned to' value from 'Handler A' to 'Handler B' and then later to 'Handler C', the 'reassignment_count' for that particular incident would be 2. This field is designed to help with tracking the history and progress of incident handling.

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