Question

A properly written business letter performs three services: It builds good will for the person who sends it; it serves as a record of a proposal or transaction, and _____.

it hastens
it projects the philosophy of the business
it conveys a message about a specific matter of importance related to sender and receiver
it answers questions the receiver has

Answer 1

I believe it’s B, because it makes the most sense.

Answer 2

The third service that a properly written business letter performs is to "convey a message about a specific matter of importance related to sender and receiver."