Question

Performance perspectives and metrics Strike Zone Inc. has the following strategic objectives on its balanced scorecard but is unsure how to measure them: State which performance perspective each strategic objective should fall under, and suggest at least two possible performance metrics for each strategic objective listed.

Answer 1

When using a balanced scorecard to measure strategic objectives, it is important to categorize them into performance perspectives and choose relevant performance metrics. The four main performance perspectives are financial, customer, internal process, and learning and growth.

Step-by-step explanation:

When measuring the strategic objectives on a balanced scorecard, it is important to categorize them into different performance perspectives. The four main performance perspectives are:

• Financial Perspective: This perspective focuses on the financial results and objectives of the organization. Two possible performance metrics for financial objectives could be revenue growth and return on investment (ROI).
• Customer Perspective: This perspective relates to the customer's perception of the organization. Two possible performance metrics for customer objectives could be customer satisfaction score and customer retention rate.
• Internal Process Perspective: This perspective looks at the internal processes that contribute to the organization's success. Two possible performance metrics for internal process objectives could be process efficiency and error rate.
• Learning and Growth Perspective: This perspective focuses on the organization's ability to learn, grow, and innovate. Two possible performance metrics for learning and growth objectives could be employee training hours and employee satisfaction scores.

Answer 2

Strike Zone Inc.'s strategic objectives should be measured under different performance perspectives such as financial, customer, internal process, and learning and growth. There are several possible performance metrics that can be used for each objective.

Step-by-step explanation:

The performance perspectives for the strategic objectives in Strike Zone Inc.'s balanced scorecard can be classified as financial perspective, customer perspective, internal process perspective, and learning and growth perspective.

• Financial perspective can be measured using metrics such as revenue growth and return on investment.
• Customer perspective can be measured using metrics such as customer satisfaction scores and customer retention rates.
• Internal process perspective can be measured using metrics such as process efficiency and defect rate.
• Learning and growth perspective can be measured using metrics such as employee training hours and employee turnover rate.