Answer:
In today's globalized business world, intercultural communication is essential for success. However, cultural differences can also create barriers between people who work in the same organization. For example, different cultural norms, values, and beliefs can lead to misunderstandings and conflicts.
To overcome these barriers, smart managers need to develop intercultural communication competency. This means having the knowledge, skills, and attitudes needed to communicate effectively with people from different cultural backgrounds. For example, a manager might need to learn about different cultural customs, such as how to greet people or how to show respect.
Intercultural communication competency also involves being able to adapt to different communication styles. For example, some cultures may prefer indirect communication, while others may prefer direct communication. A manager who is able to adapt to these different styles can build trust and rapport with people from different cultural backgrounds.
Overall, intercultural communication competency is essential for managers who want to create a balanced approach to communication in their organization. By understanding and respecting cultural differences, managers can build strong relationships with employees, customers, and partners from around the world. This can lead to increased productivity, creativity, and innovation, as well as a more inclusive and diverse workplace.