Answer: A company, such as Duke Energy, makes a personal file for a customer by collecting and storing the customer’s information, such as name, address, account number, billing history, energy usage, and preferences, in its files, systems, or databases.
Explanation: A personal file for a customer is a record of the customer’s identity, contact details, transactions, interactions, and preferences with a company. It can help the company to provide better service, communicate effectively, and offer personalized solutions to the customer. A company, such as Duke Energy, makes a personal file for a customer by following these steps:
- Collecting the customer’s information: The company obtains the customer’s information when the customer signs up for service, pays bills, contacts customer service, visits the company’s website or app, or participates in surveys or programs. The company may also collect information from third parties, such as credit bureaus or public records.
- Storing the customer’s information: The company stores the customer’s information in its files, systems, or databases. The company uses security measures to protect the customer’s information from unauthorized access, use, or disclosure.
- Updating the customer’s information: The company updates the customer’s information when the customer notifies the company of any changes, such as moving to a new address, changing phone number or email address, or switching payment methods. The company may also update the customer’s information based on its own records, such as billing history or energy usage.
- Using the customer’s information: The company uses the customer’s information for various purposes, such as providing service, billing and payment processing, communicating with the customer, offering products and services that may interest the customer, improving service quality and customer satisfaction, conducting research and analysis, complying with laws and regulations, and resolving disputes.
- Sharing the customer’s information: The company may share the customer’s information with its affiliates, subsidiaries, contractors, agents, partners, or other entities that perform services on its behalf or offer products or services that may benefit the customer. The company may also share the customer’s information with law enforcement agencies or other parties when required by law or when necessary to protect its rights or property.
- Disclosing the customer’s information: The company discloses its privacy policy and practices to the customer when the customer signs up for service and whenever there are any changes. The company also discloses how the customer can access, review, correct, update, or delete their information. The company respects the customer’s choices and preferences regarding their information.
Hope this helps, and have a great day! =)