Question

Please choose the most and least effective answers

A coworker asks you for assistance in dealing with a customer. The
supervisor is busy assisting another agent so you agree to help your
coworker through the call. You notice the coworker is missing some
opportunities to make the customer happy but you are not sure how to
best tell him that.
Statement
Tell your coworker that you both should wait until the supervisor is available to assist you with the call
Allow your co-worker to finish the call and then work with him on how he can improve next time
Listen silently to the call and write notes to your coworker throughout the call to make suggestions
Take the call over so that you can model how to best take a call with a customer
Most
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Least
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Answer 1

Take the call over so that you can model how to best take a call with a customer

Step-by-step explanation: