Question

12. Horizon Electronics is launching a new all-in-one product. The product can be used to play music, watch movies, check e-mail, and make phone calls. Because

there are so many features, you know there will be many questions. Your company is advertising a sale on the product, hoping that customers will buy it from your
store rather than online or at a competitor's store. How should you prepare for the large volume of customers asking about this product?
OA. Tell customers that they can call Horizon Electronics directly to answer questions about how to use the product.
OB. Rely on one of your co-workers to help you answer questions as he just bought the product for himself.
OC. Test the item on display making sure you can explain how to use each feature.
O D. Remind customers they can return the item if it is too difficult to use.

Answer 1

The best approach to prepare for the large volume of customers asking about the new product is:

OC. Test the item on display, making sure you can explain how to use each feature.

By testing the product on display and familiarizing yourself with its features, you will be able to provide accurate information and demonstrations to customers. This will help you address their questions and concerns effectively, increasing their confidence in purchasing the product from your store.