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The two parts of a SERVQUAL survey are services liability and manufacturing liability. True or false

The two parts of a SERVQUAL survey are services liability and manufacturing liability. True or false
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The two parts of a SERVQUAL survey are services liability and manufacturing liability. True or false

asked
User Christopher Will
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1 Answer

1 vote

Answer: False

Explanation:The correct two parts of the SERVQUAL survey are as follows: Customer expectations. Customer perception.

answered
User Jake Shakesworth
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