Question

cloud kicks users are seeing error messages when they use one of their screen flows. the error messages are confusing but could be resolved if the users entered more information on the account before starting the flow. how should the administrator address these issues?

Answer 1

The administrator should ensure that users enter necessary information on their account before starting the screen flows by adding mandatory fields or prompts, and providing clear instructions within the screen flow.

Step-by-step explanation:

The administrator can address the issues by ensuring that users enter more information on their account before starting the screen flows. This can be done by adding mandatory fields or prompts for necessary information during the account setup process.

For example, the administrator can include fields for the user's name, email, and phone number and make them required before the user can proceed with the screen flow. This way, users would have already entered the necessary information and would not encounter error messages.

Additionally, the administrator can provide clear instructions or tooltips within the screen flow itself to guide users on the specific information they need to enter at each step. This would help prevent confusion and reduce the likelihood of encountering error messages.

Answer 2

The administrator address these issues by;

User guidance

Validation rule

User education

The administrator can address the issues encountered by Cloud Kicks users with error messages in their screen flows by implementing proactive measures:

• User Guidance: Provide clear instructions or tooltips within the screen flow, prompting users to enter required information before initiating the process.
• Validation Rules: Set up validation rules in the screen flow to ensure necessary information is entered before proceeding, preventing errors.
• User Education: Offer training or documentation highlighting the importance of completing account information to avoid errors and improve the user experience.