14. Which would be the best tool for organizing all the ideas suggested in a brainstorming session?
A. Cause and effect diagram
B. Scatter diagram
C. Check list
D. Flow chart
15. In TQM, preventive maintenance strategy is driven by
A. customer need.
B. equipment failure.
C. management dictates.
D. employee opinion.
16. In the context of what you've learned about TQM in this course, what do the 6 M's refer to?
A. The major sources of variation
B. Key points in the quality improvement process
C. Skills and techniques for data-driven decision making
D. Ways that maintenance can can support TQM
17. Select the best description of assignable causes of variation.
A. Causes that fall into normal distribution on a bell curve.
B. Causes that result in a predictable number of special defects.
C. Causes that affect the process in unpredictable, nonrandom ways.
D. Causes that come from many small sources inherent in the process.