Question

Support technicians are expected to maintain documentation for each computer for which they are responsible. Create a document that a technician can use when installing Windows and performing all the chores mentioned in the module that are needed before and after the installation. The document needs a checklist of what to do before the installation and a checklist of what to do after the installation. It also needs a place to record decisions made during the installation, the applications and hardware devices installed, user accounts created, and any other important information that might be useful for future maintenance or troubleshooting. Don’t forget to include a way to identify the computer, the name of the technician doing the work, and when the work was done.

HELP!!

Answer 1

Answer: Computer Installation and Maintenance Documentation

Computer Identification:

- Computer Name:

- Serial Number:

- Model:

- Operating System:

Technician Information:

- Name:

- Date:

Before Installation Checklist:

- Backup important data

- Verify system requirements

- Check for BIOS updates

- Disconnect all peripherals and external devices

- Record hardware and software components

- Verify network connectivity

During Installation Checklist:

- Record decisions made during installation

- Select appropriate partition for installation

- Install necessary drivers

- Configure network settings

- Install Windows updates

After Installation Checklist:

- Install necessary software and applications

- Install necessary hardware devices

- Configure user accounts

- Install additional Windows updates

- Install antivirus software

Important Information:

- Hardware Components:

- Software Components:

- Network Configuration:

- Notes:

By signing below, I certify that I have completed the installation and maintenance checklist for the specified computer.

Technician Signature: ______________________________

Date: ____________________