Question

What is the purpose of using reflection in conflict resolution?

OA. To agree on a solution
B. To shift the perspective on the conflict
C. To demonstrate understanding and respect
D. To clarify the other person's position

Answer 1

The purpose of using reflection in conflict resolution is to demonstrate understanding and respect. Option C is correct. Reflection involves paraphrasing or summarizing what the other person has said in a way that demonstrates that you understand and respect their point of view. This can help de-escalate the conflict and create a more collaborative atmosphere for resolving the issue.