Question

Which employees should know how to handle a customer complaint? Responses:

A. the crisis team
B. the food service managers
C. the Public Affairs Department or Quality Assurance Department
D. all employees

(Food safety and sanitation)

Answer 1

B. The food service managers

Answer 2

Answer: Food service managers

Explanation: Ideally, in an establishment dealing with customers (especially when the production of food is involved) the food service manager (or whoever is in charge within that establishment) will handle and should know how to handle customers. That is why dissatisfied customers will ask for an establishment's manager if unhappy. They may offer discounts, refunds, etc.