Question

During a session you notice that the client is getting progressively more agitated. You suspect potential violence unless something is done immediately. Best course of action: ___________

Answer 1

To handle a client becoming agitated possibly leading to violence, one should de-escalate by remaining calm and notifying the supervisor, recognizing warning signs such as intimidating behavior, and following emergency protocols.

Step-by-step explanation:

The best course of action when noticing a client showing signs of agitation that may lead to violence is to de-escalate the situation and ensure safety for all involved. This should be done by remaining calm, speaking in a non-threatening tone, and actively listening to the client's concerns. Most importantly, it involves notifying your immediate supervisor or following the established emergency protocols for such situations in your workplace. It is crucial to acknowledge warning signs such as intimidating behavior, threats, or any form of sabotage, which could be a prelude to violence. Taking these steps can prevent escalation and help maintain a safe work environment.