Final answer:
The opposite of sensitive listening, considered as unproductive communication, includes inattentive and defensive listening behaviors that hinder effective communication.
Step-by-step explanation:
The opposite or unproductive communication of sensitive listening might be described as inattentive listening, where the listener is either not fully engaged or is distracted. It could manifest as interrupting, not making eye contact, or thinking about what to say next rather than understanding the speaker. These behaviors disrupt the flow of communication and may cause misunderstandings. Unproductive communication can also take the form of defensive listening, where the listener is more focused on defending themselves or countering the speaker's message rather than trying to understand or empathize with the speaker’s point of view.