Final answer:
The probability that exactly 2 customers use the service desk in a randomly selected half-hour period can be calculated using the Poisson distribution formula.
Step-by-step explanation:
To solve this problem, we can use the Poisson distribution formula. The formula for the probability of X successes in a given interval is: P(X = k) = (e^(-λ) * λ^k) / k!. In this case, λ (the average number of customers using the service desk) is 4. To find the probability that exactly 2 customers use the service desk in a randomly selected half-hour period, we substitute k = 2 into the formula:
P(X = 2) = (e^(-4) * 4^2) / 2!
P(X = 2) = (e^(-4) * 16) / 2
Using a calculator, we find that P(X = 2) is approximately 0.1464, which is closest to option 3) 0.1465.