Question

There's a conflict on Mack's virtual project team. Which approach is best to address the conflict?

1) Collaborate with the team to find a mutually beneficial solution
2) Ignore the conflict and hope it resolves itself
3) Assign blame and punish the team members involved
4) Escalate the conflict to upper management

Answer 1

Collaborating with the project team to resolve conflict through mutual understanding and problem-solving is typically the most productive approach. It's essential to be communicative, and respectful, and to focus on solutions rather than assigning blame.

Step-by-step explanation:

When dealing with a conflict on Mack's virtual project team, the best approach is to collaborate with the team to find a mutually beneficial solution. You should avoid aggressive behaviors like assigning blame and instead focus on solving the problem. It is important to listen carefully to the other side of the story, remain calm, and respectful during the process. Asking open-ended questions can help to understand the positions of others, and rephrasing what you've heard demonstrates that you're listening and can prevent misunderstandings. If the conflict cannot be resolved within the team, it may be appropriate to speak with your supervisor or HR department, but it's usually best to try to resolve conflict independently first.