Final answer:
Xin Ja exemplified exceptional customer service by resolving a payment line system issue, resulting in enhanced service efficiency and decrease in complaints while providing a positive example of handling internal customer needs.
Step-by-step explanation:
When it comes to providing exceptional customer service, viewing your manager as a key internal customer can have a substantial impact on your professional performance. For example, Xin Ja, a lunch-hour manager at Gavi's Fast Food Restaurant, encountered a challenging situation when customers reported confusion over the payment line system during a busy time. To address this, Xin Ja took on the responsibility to swiftly and effectively resolve the issue by introducing floor markings to guide customers to the appropriate lines for each register. This proactive approach highlighted Xin Ja's ability to manage under pressure and significantly improved service efficiency, leading to a decrease in customer complaints and an increase in daily customer service throughput. The results were not only beneficial for customers but also reduced stress among the customer service clerks and potentially increased job satisfaction for Xin Ja.
It is evident that such thoughtful solutions and attentiveness to the needs of both external and internal customers can lead to better service outcomes and open up new professional opportunities.