Question

In the context of writing high-impact messages, when conveying a message that is likely to make the recipient feel negative, the email structure should:

a) Begin with positive news
b) Include only negative information
c) Avoid addressing negative aspects
d) Be concise and direct

Answer 1

In the context of writing high-impact messages with potentially negative news, the email should be concise, direct, and polite, with a clear subject line and proper grammar to convey respect and professionalism.

Step-by-step explanation:

When conveying a message that is likely to make the recipient feel negative in the context of writing high-impact messages, the structure of the email should be concise and direct, while maintaining a polite and professional tone. Starting the email with a clear and meaningful subject line prepares the recipient for what to expect and indicates respect for their time. The body of the email should be proofread for clarity and correctness of spelling, grammar, and punctuation, and should avoid using all capitals, as it implies shouting. To convey respect and ensure that your message is well received, it is advisable to address the negative aspects in a way that indicates understanding of the recipient's perspective, without dwelling on them excessively. This may involve starting with a positive note or acknowledging positive aspects before delivering the negative information, although the primary approach should still be clarity and directness.