Final answer:
Improving patient experience requires revenue cycle leadership and staff to be financially conservative, customer-focused, technology-resistant, and compliance-driven.
Step-by-step explanation:
Improving the overall patient experience requires revenue cycle leadership and staff to simultaneously be financially conservative, customer-focused, technology-resistant, and compliance-driven. Being financially conservative means managing resources and expenditures efficiently to ensure the financial stability of the healthcare organization. Customer-focused means prioritizing the needs and satisfaction of patients, ensuring their comfort and well-being.
While embracing technology in healthcare is crucial for efficiency and better patient outcomes, being technology-resistant implies an approach to adopting new technology cautiously and considering potential risks. Compliance-driven means strictly following regulatory requirements and guidelines related to patient privacy and safety.