Question

A Medical Assistant receives a phone call from a patient who seems anxious about the results of a test. Which of the following responses should the assistant make?

a) I can’t provide any information over the phone.
b) You should wait until your next appointment to discuss this.
c) I understand your concern. Let me check your results for you.
d) You’re overreacting; there’s nothing to worry about.

Answer 1

The appropriate response for a Medical Assistant when a patient is anxious about the results of a test is to acknowledge the concern and offer to check the results for them.

Step-by-step explanation:

The appropriate response for a Medical Assistant when a patient is anxious about the results of a test is (c) 'I understand your concern. Let me check your results for you.' This response acknowledges the patient's anxiety and offers to provide them with the information they are seeking. It shows empathy and a willingness to help the patient navigate their concerns. It is important for medical professionals to address patient anxieties and provide accurate information whenever feasible.