Question

After fasting from 10 p.m. the previous evening, a client finds out that the blood test has been canceled. The client swears at the nurse and states, "You are incompetent!" Which is the nurse's best response?

A. "Do you believe that I was the cause of your blood test being canceled?"
B. "I see that you are upset, but I feel uncomfortable when you swear at me."
C. "Have you ever thought about ways to express anger appropriately?"
D. "I'll give you some space. Let me know if you need anything."

Answer 1

The best response from the nurse is to acknowledge the client's frustration and set boundaries about respectful communication, avoiding escalation and maintaining a professional relationship.

Step-by-step explanation:

The nurse's best response to a client who expresses anger by swearing after learning that their blood test has been canceled is, "I see that you are upset, but I feel uncomfortable when you swear at me." This approach acknowledges the client's emotions while setting boundaries regarding respectful communication. It's an example of therapeutic communication, where the nurse avoids escalating the situation and instead focuses on maintaining a professional and caring relationship with the client.