Final answer:
To manage a situation where three people need help, prioritize based on urgency, communicate with those waiting, and take decisive action based on the severity of each person's need, such as in the case of a firefighter choosing to save a life over keeping a less critical promise.
Step-by-step explanation:
To handle a busy situation where three people are waiting for help from you, it is crucial to stay calm and assess the urgency and nature of each person's need. Prioritize by determining who requires immediate attention and who can wait a bit longer, based on the severity and time-sensitivity of their situations. For example, in the case presented where a firefighter must choose between keeping a promise and saving a life, the life-saving action takes precedence due to its urgent and critical nature.
Similarly, in a customer service context such as Gavi's Fast Food Restaurant, addressing a conflict requires quick, effective, and fair solutions, like streamlining the line-up process to improve service during peak hours. Listening and acting on customer feedback is pivotal.
Moreover, the bystander effect is a social phenomenon to consider. If someone is in need, take the initiative to help or alert an authority, as personal responsibility can significantly impact the outcome. In all scenarios, communication with each person waiting is key. Let them know you're aware of their needs and give them an estimated time for when you can attend to them, thus managing their expectations.