Final answer:
The customer being part of the service delivery system as a co-producer is True. In the arts, for instance, the producer oversees the production and makes important decisions, much like in a sports team ownership. However, the notion that Proprietors in a proprietary colony only collect profits is False, as they had various administrative responsibilities.
Step-by-step explanation:
The statement that when the customer's role is built into the service delivery system, he or she is said to be a co-producer is True. In the context of service delivery, when customers participate actively in the production of the service or product, they become part of the creation process. This concept is particularly relevant in industries like arts and theatre, where interaction and participation can shape the overall experience.
For example, the role of a producer in a theatrical production is often compared to that of a team owner in sports. A producer, like a sports team owner, oversees the entire production, making key decisions and employing others to carry out specific roles for the success of the show. These hiring decisions include engaging a director and casting actors, similar to a manager recruiting players for a team.
In contrast, the assertion that in a proprietary colony, the Proprietors have no responsibilities except to collect the profits is False. Proprietors in a proprietary colony had responsibilities beyond just collecting profits. They were responsible for the administration and governance of the colony, among other duties. This shows that in different contexts, the concept of 'producer' or 'owner' carries with it varying levels of responsibility and involvement in the creation and management process.