Question

Compared to the Baldrige Award, the European Excellence Award places greater emphasis on the _____ category.

A) Leadership and Governance.
B) Customer Focus.
C) Process Management.
D) Innovation and Learning.

Answer 1

The European Excellence Award emphasizes Leadership and Governance more than the Baldrige Award, which has a more generalized focus across organizational performance aspects.

Step-by-step explanation:

When comparing the Baldrige Award to the European Excellence Award, the latter places a greater emphasis on the Leadership and Governance category. The European Foundation for Quality Management (EFQM) Excellence Model, which is the basis for the European Excellence Award, emphasizes the role of leaders in developing the mission, vision, and values and being accountable for the performance of their organizations. On the other hand, the Baldrige Award focuses on all aspects of organizational performance, including leadership, but does not place as much explicit emphasis on governance.