Question

"What is one of the most common Guest requests in your department and how should you respond?"

a) Room upgrades and respond with offering discounts
b) Late check-out and respond with charging additional fees
c) Extra towels and respond by delivering them promptly
d) Restaurant reservations and respond by telling the guest to make them themselves

Answer 1

One of the most common guest requests in the hotel industry is for extra towels. It is important to respond promptly and deliver them to the guest's room.

Step-by-step explanation:

One of the most common guest requests in the hotel industry is for extra towels. When a guest requests extra towels, it is important to respond promptly and deliver them to the guest's room. This ensures that the guest has a comfortable stay and feels well taken care of.