Final answer:
The procedures RECO imposes when there are more serious complaints made involve receiving and reviewing the complaint, conducting an investigation, and potentially holding a hearing and imposing penalties.
Step-by-step explanation:
When there are more serious complaints made, the Real Estate Council of Ontario (RECO) follows a specific set of procedures. These procedures are designed to ensure that complaints are thoroughly investigated and resolved in a fair and transparent manner.
First, RECO receives and reviews the complaint to determine if it falls within their jurisdiction. If the complaint is deemed to be serious, it will be assigned to an investigator who will gather evidence and interview the parties involved.
Once the investigation is complete, RECO may hold a hearing to determine if any disciplinary action is necessary. If a violation is found, RECO has the authority to impose various penalties, including fines, suspension, or revocation of a real estate professional's license.