Question

Which of the following actions should the medical assistant take when communicating with a mentally or emotionally disturbed patient?

A. Remain calm if the patient becomes agitated or confused
B. Avoid asking the patient to repeat what he said
C. Speak in a loud voice
D. Use a quiet voice in a secluded area

Answer 1

When communicating with a mentally or emotionally disturbed patient, a medical assistant should remain calm and use a quiet voice in a secluded area.

Step-by-step explanation:

When communicating with a mentally or emotionally disturbed patient, a medical assistant should:

1. Remain calm if the patient becomes agitated or confused: By staying calm, the medical assistant can help create a sense of stability and security for the patient.
2. Use a quiet voice in a secluded area: Speaking in a quiet voice helps create a calming and reassuring atmosphere for the patient. A secluded area can also provide privacy and reduce distractions.

By following these actions, the medical assistant can establish a positive and supportive environment for the patient.