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when a customer is dissatisfied because he or she perceives no change in the taste of a drink that has advertised a new improved flavor this is an example of...

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User Mesmin
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8.2k points

1 Answer

4 votes

Final answer:

Consumer dissatisfaction due to failed product differentiation when a customer perceives no change in the taste of an advertised new improved flavor.

Step-by-step explanation:

When a customer is dissatisfied because they perceive no change in the taste of a drink that has advertised a new improved flavor, this is an example of consumer dissatisfaction due to failed product differentiation. It can be attributed to the intangible aspect of product differentiation, where advertising plays a role in shaping the customer's preferences for certain brands. Despite the brand's promise of an improved flavor, the customer's expectations were not met, leading to dissatisfaction.

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User CLod
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