Final answer:
The best follow-up by the sales associate after a washer and dryer are brought and are to be delivered the next day is to confirm the delivery details, provide necessary instructions, and offer additional services or products.
Step-by-step explanation:
The best follow-up by the sales associate after a washer and dryer are brought and are to be delivered the next day is to:
- Confirm the delivery details with the customer, such as the date, time, and location of delivery.
- Provide any necessary instructions or preparations the customer needs to make before the delivery, such as clearing a path for the delivery personnel or ensuring that the installation area is ready.
- Offer any additional services or products that may enhance the customer's experience, such as extended warranties, maintenance plans, or accessories.
By following these steps, the sales associate can ensure a smooth and satisfactory delivery experience for the customer.