Question

Whether we're talking to a Guest at the speaker or at the window, what do we ALWAYS do?

A) Give the Guest our undivided attention
B) We always talk to both Guests at the same time to speed up service
C) Tell them they have a nice car
D) Avoid answering the Guest's questions

Answer 1

The correct action when talking to a Guest at the speaker or window is to give the Guest our undivided attention to show engagement and provide excellent customer service.

Step-by-step explanation:

When talking to a Guest at the speaker or at the window, the correct action is to give the Guest our undivided attention. This approach demonstrates professionalism, respect, and ensures that the Guest feels valued and listened to. Similar to maintaining eye contact in an interview to show engagement, providing undivided attention in customer service scenarios communicates that you are focused on the Guest's needs and ready to assist them without distraction.