asked 194k views
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If a firm automatically deducts fees out of a customer account what must they do?

asked
User Gereltod
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8.2k points

1 Answer

4 votes

Final answer:

When a firm automatically deducts fees from a customer's account, it must provide clear disclosure, obtain explicit consent, and issue periodic notifications. The firm must also comply with relevant laws and regulations.

Step-by-step explanation:

If a firm automatically deducts fees out of a customer's account, several steps must be taken to ensure the process is conducted ethically and legally. Primarily, the firm must provide clear and transparent disclosure of the fee structure prior to initiating the deductions. Customers must be made fully aware of the types and amounts of fees to be charged, as well as the conditions under which they will be incurred.

Additionally, firms are often required to obtain explicit consent from the customer for such deductions, usually in the form of a signed agreement or an electronic authorization. Periodic notifications of impending deductions, as well as post-deduction statements, are also best practices to maintain trust and transparency with their clientele.

Lastly, it is imperative for firms to comply with all relevant laws and regulations that govern automatic deductions. This may include banking regulations, consumer protection laws, and specific regulations related to the industry in which the firm operates.

answered
User SpellTheif
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8.3k points
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