Final answer:
Occasionally customers dictate instructions to format the transcription while they are speaking.
Step-by-step explanation:
In the context of transcription, occasionally customers dictate instructions to format the transcription while they are speaking. This means that while the customer is speaking, they provide specific formatting instructions for how they want the transcription to be organized, such as using headings, bullet points, or special formatting for certain parts of the text. Headings and bullet points are often used to organize and present information in a clear and structured manner.