Final answer:
To ensure effective communication with a non-English speaking patient, a health services coordinator should utilize professional translation services, use visual aids, and provide multilingual written materials, all with cultural sensitivity and respect.
Step-by-step explanation:
A health services coordinator caring for a patient who does not speak English should prioritize overcoming the language barrier to ensure effective communication. The most critical action to be taken is to utilize professional translation services or interpreters. These should be qualified individuals who are adept at medical terminology to facilitate accurate and sensitive communication between the healthcare provider and the patient.
In addition, using visual aids like charts, pictures, and non-verbal communication can be extremely helpful when language limits the conveying of verbal information. Ensuring that written materials are available in the patient’s preferred language can also aid in patient understanding and compliance.
Throughout the process, the multilingual elements in communication should be incorporated with cultural sensitivity and respect, keeping in mind the patient’s personal preferences and needs. Adopting a patient-centric approach, by engaging with the individual in their preferred language and using clear, non-technical jargon where possible, will make for better outcomes and patient satisfaction.