Final answer:
Nurse Mendoza stressed three important steps when working with non-compliant patients: building rapport and trust, clear communication, and setting realistic goals.
Step-by-step explanation:
Nurse Mendoza stressed three important steps when working with non-compliant patients. Firstly, she mentioned the importance of building a rapport and establishing trust with the patient. This involves actively listening, showing empathy, and being non-judgmental. Secondly, Nurse Mendoza emphasized the need for clear and effective communication. This includes using simple language, providing information in a way that the patient can understand, and using visual aids if necessary. Lastly, she highlighted the significance of setting realistic and achievable goals with the patient. This involves collaborating with the patient to create a plan of action that takes into account their individual circumstances and limitations.